At a meeting recently, there was talk about how we use technology to save time and supplies. By doing this we also seem to be getting farther away from our patrons. We send email notices, leave messages on answering machines and allow patrons to register for a library card online. It has been a long time since I knew the names of most of our patrons. There is an interesting article on this subject in the September 15, 2007, pg 37, Library Journal by Harold N. Boyer. He believes that the library should strive to be a "focal point for neighborhood interaction".
In my library, we are doing more programs for different segments of the community in an effort to bring more people into the library. Even if no one attends a program, the fact that we tried is good PR. Keeping our name out there in a positive way, is a good thing.
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